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Sage grows but fires North America management
Computers & BusinessWorld News
David Bradshaw (Ovum)
Boston
Massachusetts, USA

This morning, Sage released a trading update saying that, for the year to 30 September, it expects to report total revenues of £1.16bn, in 'line with market consensus'. It also gave numbers for its regional operations as follows: UK £224m and EBITA (estimated earnings before interest, tax and amortisation) of £83m, Mainland Europe £349m revenue and £80m EBITA, North America £508m revenue and £100m EBITA, Rest of the World £77m revenue and £20m EBITA. This gives and overall EBITA of £283m, or an EBITA margin of 24.4%.

It also said that it had decided that a 'change in leadership' was needed in North American and that Ron Verni, CEO of North America, and Jim Eckstaedt, CFO, were leaving with immediate effect. The remaining senior management in North America will stay but will report to Paul Walker, overall CEO of Sage, until a replacement CEO is appointed.

We should not be surprised that Sage has taken drastic steps when results continue to be disappointing, especially after some of the exchanges when it announced its interim results in May and the 5% fall in share price.

Just how disappointing are the North America results? Its EBITA margin of 19.7% is the lowest of any of the operating units, and its organic growth of 4% (compensated for shifting exchange rates) is also the lowest of the divisions. (And thanks to the dollar trading at more than $2/£ we suspect in pounds the situation is rather worse).

But there are some challenges built into this unit, as well as in the overall North American market. For a start, this is the unit that had Sage's biggest ever acquisition, Emdeon, a software and services provider for doctor's practices. This is part of Sage's ambition to widen its revenue mix, but getting into a new market is also a risk and needs careful management.

Sage has of course grown considerably through acquisition, but this is becoming far less practical than in the past. Stock prices of software companies have risen markedly, and nowhere more so than in the United States. With such high prices bargains are few and far between, so the company has to rely more on organic growth - at least until prices cool off.

Sage also faces far stronger competition in the US than in most other markets. In particular, we see Microsoft Dynamics competing ever more strongly at the top end of Sage's market. SAP is also re-doubling its efforts here. Its Business ByDesign will not have serious customer numbers for some time (if at all_) but it all goes to muddy the marketing water.

With the wisdom of hindsight, the disappointing results made it inevitable that Sage had to make a management change. But one has to ask to what extent it was the now departed North American management's fault, or simply their misfortune at being in the wrong place at the wrong time.
 
 
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